Man and Van Soho Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Soho provides removal, transport, collection and related services. By booking or using any service, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use the services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Service means any removal, transport, delivery, collection, loading, unloading, packing, unpacking, storage or related services provided by Man and Van Soho.

Customer means the individual, company or organisation that books the Service or on whose behalf the Service is booked.

Goods means all items, belongings, furniture, equipment, personal effects or other property that are the subject of the Service.

Vehicle means any van or other vehicle used to provide the Service.

Driver means any driver or operative engaged by Man and Van Soho to carry out the Service.

2. Scope of Services

Man and Van Soho provides man and van and removal services for domestic and commercial customers, including loading, transportation and unloading of Goods. The exact scope will depend on the booking details confirmed with the Customer.

Unless expressly agreed in writing, the Service does not include disconnection, reconnection, dismantling or reassembly of appliances or complex furniture, packing of Goods, or specialist moving of items requiring specific equipment or certification.

Man and Van Soho reserves the right to refuse to move any item that, in the reasonable opinion of the Driver, cannot be safely moved with the available equipment, would cause damage to property or the Vehicle, or breaches any law or regulation.

3. Booking Process

Bookings may be made by the Customer through approved communication methods as notified by Man and Van Soho from time to time. A booking is only confirmed when Man and Van Soho provides explicit confirmation and, where required, the Customer has paid any requested deposit.

The Customer must provide accurate information at the time of booking, including collection and delivery addresses, access details, dates and times, the nature and approximate volume or list of Goods, and any special requirements such as heavy or fragile items, stairs, restricted access, or parking limitations.

Man and Van Soho will rely on the information provided to allocate an appropriate Vehicle, time slot and number of staff. If the information is incomplete or inaccurate, Man and Van Soho may adjust the price, change the Vehicle or staffing, or refuse to carry out the Service where it cannot reasonably be done.

Any quotations provided are based on the information supplied by the Customer and are not binding if that information is incorrect or materially changes. Quotations are valid for a limited period as specified at the time of issue or, if no period is specified, for 30 days.

4. Access, Parking and Customer Responsibilities

The Customer is responsible for ensuring suitable parking and access at both collection and delivery locations. This includes arranging any permits or authorisations required and ensuring that the Vehicle can park within reasonable distance of the property.

The Customer must ensure that the Goods are ready to be moved at the agreed time and that there is clear and safe access, including lifts or stairways if applicable. Obstructions, poor access or unsafe conditions may lead to delays, additional charges or refusal to complete all or part of the Service.

The Customer must be present, or must authorise a representative to be present, at both the collection and delivery addresses to supervise the move, confirm items to be moved, and sign any relevant documentation. If no authorised person is present, Man and Van Soho will act in good faith based on the booking details, and no liability will be accepted for discrepancies.

The Customer is responsible for adequately packing and securing Goods unless packing services have been expressly agreed. Fragile or valuable items must be appropriately protected, and any issues, such as pre-existing damage, must be pointed out to the Driver before loading.

5. Payments and Charges

The Customer agrees to pay all charges for the Service in accordance with the rates and terms confirmed at the time of booking or as updated in writing. Charges may include an hourly rate, fixed price, mileage, congestion or emission zone charges, tolls, parking fees, waiting time, and any additional labour or services requested.

Man and Van Soho may require a deposit to secure a booking. The balance must be paid at or before completion of the Service, unless alternative arrangements are agreed in advance. Payment methods accepted will be notified to the Customer during the booking process.

If payment is not received when due, Man and Van Soho reserves the right to withhold completion of the Service, retain Goods in the Vehicle or in storage, and charge interest on overdue amounts at the statutory rate until payment is made in full. Any costs incurred in recovering overdue payments will be recoverable from the Customer.

If during the Service the scope of work is materially greater than that booked, for example due to additional items, extended waiting times, or more complex access, Man and Van Soho may increase the charges accordingly. The Driver will notify the Customer wherever reasonably possible.

6. Cancellations and Changes

The Customer may cancel or amend a booking subject to the terms set out in this section.

If the Customer cancels a booking with sufficient notice, any deposit may be refunded or credited at the discretion of Man and Van Soho. Sufficient notice will generally mean at least 48 hours before the scheduled start time, unless a different period is specified at the time of booking.

Cancellations made with less than the specified notice may incur a cancellation charge to cover lost time and costs. This may include loss of deposit or a percentage of the quoted price. If the Driver arrives at the collection address at the agreed time and the Service cannot proceed due to the Customer, this may be treated as a late cancellation, and the full quoted amount may be payable.

Requests to change the date, time, addresses, or scope of work are subject to availability and may require a price adjustment. If a requested change cannot be accommodated, the original booking and related charges, including any cancellation terms, may still apply.

Man and Van Soho reserves the right to cancel or postpone a booking due to circumstances beyond its reasonable control, such as severe weather, Vehicle breakdown, illness, accidents, or legal restrictions. In such cases, Man and Van Soho will attempt to offer an alternative date or refund any amounts paid for services not provided, but will not be liable for any indirect or consequential loss.

7. Liability for Loss or Damage

Man and Van Soho will exercise reasonable care and skill in handling and transporting the Goods. However, liability is subject to the limitations set out in these Terms and Conditions.

The Customer must notify the Driver of any visible loss or damage to Goods or property as soon as reasonably possible and in any event no later than the completion of the Service. For any loss or damage not apparent at the time, the Customer must notify Man and Van Soho in writing as soon as reasonably practicable after discovery.

Man and Van Soho will not be liable for loss or damage arising from defective or inadequate packing by the Customer, normal wear and tear, inherent defects in Goods, pre-existing damage, atmospheric or climatic conditions, or fair deterioration during transport.

Man and Van Soho will not be liable for loss of or damage to items of exceptional value including but not limited to cash, jewellery, watches, precious metals, securities, documents, artworks, antiques, collections or electronic data, unless these items have been specifically declared and agreed in writing before the Service and additional cover has been arranged.

Man and Van Soho will not be liable for indirect or consequential losses, including loss of profit, loss of income, loss of business, or loss of opportunity, arising out of or in connection with the Service.

To the fullest extent permitted by law, and subject to any non-excludable statutory rights, the total liability of Man and Van Soho for any claim arising out of any one event or series of connected events will not exceed the lower of the cost of repair or replacement of the Goods, or a reasonable limit per job as notified to the Customer prior to the Service. Different limits may apply depending on the nature of the Service.

8. Excluded Items and Hazardous Goods

The Customer must not present for removal or transport any Goods that are dangerous, hazardous, explosive, corrosive, flammable, illegal, or otherwise likely to cause damage, contamination or harm. This includes but is not limited to gas cylinders, fuel, chemicals, paint, solvents, explosives, firearms, ammunition, perishable goods, or any items prohibited by law.

If such Goods are presented without prior disclosure and written agreement, Man and Van Soho may remove, destroy or otherwise dispose of them at the Customer's expense and without liability. The Customer will be responsible for any loss, damage, costs or claims suffered by Man and Van Soho as a result of breach of this requirement.

9. Waste and Disposal Regulations

Man and Van Soho is primarily a removal and transport service and not a licensed waste carrier for domestic or commercial refuse unless specifically stated and appropriately registered under applicable regulations.

The Customer must not use the Service to dispose of general waste, construction debris, hazardous waste, or items classified as controlled waste unless Man and Van Soho has expressly agreed to provide a compliant clearance service for those specific items.

Where Man and Van Soho agrees to remove unwanted items, the Customer confirms that they are the owner of those items or have full authority to dispose of them. The Customer is responsible for ensuring that any waste or items for disposal are lawful and that all relevant regulations are complied with.

If the Customer requests removal of items that are later found to be controlled or hazardous waste, or that should not legally have been removed or disposed of as requested, the Customer will be liable for any resulting fines, penalties, charges or costs incurred by Man and Van Soho, including the cost of safe disposal or remediation.

10. Delays and Events Beyond Control

Man and Van Soho will use reasonable efforts to arrive and complete work within agreed timeframes, but times are estimates only and not guaranteed. Delays may occur due to traffic, accidents, weather, Vehicle issues, access problems, or other events beyond reasonable control.

Man and Van Soho will not be liable for failure to perform, or delay in performing, any obligation where such failure or delay is caused by circumstances beyond reasonable control, including but not limited to acts of God, adverse weather, road closures, strikes, labour disputes, public events causing congestion, or acts of authorities.

11. Complaints

If the Customer is dissatisfied with any aspect of the Service, they should raise the issue with the Driver at the earliest opportunity to allow an immediate attempt at resolution. If a matter cannot be resolved on site, the Customer should submit a detailed complaint as soon as practicable, including the booking date, addresses, and a description of the issue.

Man and Van Soho will investigate complaints in a fair and timely manner and may request evidence such as photographs or itemised lists. Any offer of compensation or remedial action will be made at the discretion of Man and Van Soho, subject to these Terms and any applicable law.

12. Privacy and Data Protection

Man and Van Soho will collect and process personal data about the Customer for the purposes of arranging and providing the Service, processing payments, and managing bookings. Personal data will be handled in accordance with applicable data protection laws.

By making a booking, the Customer consents to the use of their personal data for these purposes. Man and Van Soho may retain booking and transaction information for a reasonable period for administrative, legal and accounting purposes.

13. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Service, shall be governed by and construed in accordance with the law of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Service, including any non-contractual disputes or claims.

14. Amendments and Severability

Man and Van Soho may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer's booking will apply to that booking. Updated terms may be made available prior to new bookings.

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, such provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

15. Entire Agreement

These Terms and Conditions, together with any written quotation, booking confirmation or specific written agreement between the Customer and Man and Van Soho, constitute the entire agreement between the parties in relation to the Service. No oral statement or representation shall vary these terms unless confirmed in writing by an authorised representative of Man and Van Soho.